Ideal Cleaning Services has extensive experience of delivering routine and periodic cleaning services to multi-scheme contracts in the Social Housing Sector across large geographic areas. We currently provide routine cleaning services to over 700 separate housing schemes across the country within our portfolio of housing association and local authority clients.
Ideal has a long-standing reputation for delivering exceptional service to housing associations and tailoring our approach to meet the unique needs of each customer. We recognise that no two housing associations are the same and providing exceptional service is fundamental to our operations.
We serve a diverse range of needs, serving tenants including those with learning or physical disabilities, as well as vulnerable or elderly individuals, families, and single occupants. We adapt our services to suit the specific requirements of our customers and their tenants.
The two main Key Performance Indicators (KPIs) that we use to measure our performance are the provision of the agreed staffing levels and the frequency and standard of cleaning, as required by the specification. To manage these efficiently, we employ a cloud-based time and attendance management system. This system provides our management team with portal access to a suite of scheduling, workflow planning, and auditing tools. Additionally, through a smartphone application or a site-based tablet, our cleaning operatives are required to log on and off duty in real time.
Each cleaning operative is visited monthly, and the quality of their work, along with their compliance with the specifications, is assessed and scored on a scale from 1 to 5, with 5 representing ‘Excellent.’ These audits are digitally recorded using a smartphone application and securely stored on our cloud-based system ensuring audits results are available immediately for our customers to receive a copy if required.
All our management team’s contact details (landline and mobile telephone numbers and email addresses) are of course provided to the client’s management team but additionally these contracts are also supported by a central 24-hour (telephone and email) helpdesk at our head office in Nottingham.
The helpdesk logs, records and escalates any issues, relays information and co-ordinates activities and acts as a central communications hub for the client organisations, Ideal’s management team, supervisors and on-site cleaning operatives. All reported issues, calls and instructions are logged, and data collated, and outcomes notified back.
We recognise that residents and tenants are your valued customers, and we represent your interests every time we visit your properties. To ensure that your residents and tenants are familiar with who we are and what we do, Ideal’s Management Team actively participates in resident and tenant meetings alongside client representatives.
This involvement also allows us to gather direct feedback from tenants about their perception of our service quality. We will also post a sign on the notice board, where available, featuring photos of the staff responsible for cleaning each building, along with the days residents can expect to see them.
As a company we try to provide realistic Social Value within the contracts we service. Most of our Social Housing clients have a clear vision as to what Social Value they wish to deliver. We have worked alongside them to help them achieve these goals and in recent years the publishing of our own Social Value Strategy and annual reports have helped us stay aligned with our customers’ goals. A key element that we can help housing associations with is local job opportunities and we always recruit from within the schemes or District that are being cleaned wherever possible.
We engage with other charitable and community projects, such as attending Job Fairs organised in conjunction with Dales Housing and Derbyshire Dales District Council, providing Stewarding Support for the Castle Vale Festival, Official Sponsorship for Birmingham in Bloom whilst servicing the Birmingham City Council contract for Low Rise Cleaning and donating litter picking equipment to community projects in the North East for Karbon Homes.
The quality and standards of the cleaning services are monitored through a program of site audits and inspections conducted by our Area Managers. During these visits, each cleaning operative is evaluated monthly, and their work and compliance with the specification are scored on a scale from 1 to 5, with 5 being excellent.
These audits are digitally recorded using our smartphone application and stored on our cloud-based system. Bespoke specifications, requirements, and frequencies can be pre-set in the system, allowing the Area Manager to conduct thorough and accurate audits.
Services are provided and monitored through Ideal’s Network of Regional Offices by our Regional Management teams. Each office and team have responsibility for the work within its own geographical area providing the following support.
Operations Management Team
For each of our customers requiring mobile cleaning operatives, an efficient and economically effective route is planned before the contract begins using a sophisticated route planner system. This planning is further refined through the expertise of our Senior Management and Directors, who work to identify and implement efficiencies wherever possible. The routes are under constant review to ensure optimal service delivery and cost-effectiveness, allowing us to adapt to any changes in the contract or operational requirements swiftly.
Having worked extensively with housing associations and local authorities, we understand the significant impact of communal area cleaning on tenant service charges and the importance of cost transparency.Typically, pricing on most of our contracts is adjusted annually from April, based on the Consumer Price Index (CPI) from the previous September. This adjustment schedule allows for any increases to be agreed early, enabling the timely calculation and communication of service charges to tenants before April.
Our Mobile Teams will be in the area every day servicing the routine cleaning of your schemes and they can respond rapidly to any to emergency callout.
In addition to our daily services, our Mobile Teams are always prepared to handle any unexpected situations that may arise. Whether it’s an accidental spill, a sudden outbreak, or any other cleaning emergency, our teams can be dispatched quickly to address the issue and restore cleanliness and safety to your premises.
Our Area Teams are dedicated to providing comprehensive void cleans at the end of tenancies. We understand the importance of presenting a clean and welcoming property to new tenants, and our experienced professionals ensure every corner is spotless. In addition to cleaning, our Facilities Management (FM) Division is equipped to handle any repairs or re-fits required before handing over to the new tenant. Our team of skilled technicians ensures that the property meets all necessary standards and is in excellent condition.
Most surfaces can be cleaned with mild detergent and our standard environmentally safe products are excellent for this, with a deep disinfection periodically. However, some soft play equipment, for instance, is manufactured with a durable and antimicrobial coating. We work with the school staff and manufactures to agree the right methods and products and the cleaning staff are trained accordingly.
Wherever possible we undertake most of the routine cleaning outside of school hours when there are no students present, so that the cleaning operative can work unhindered and the disruption to the children is minimised.
Day time cleaners and janitor staff are there through the school day to cope with any spillages or emergencies.
A fully certified provider to provide clients with the peace of mind they deserve when looking to us for a solution.
Your satisfaction is our main goal. With regular audits, continuous training and expert equipment we can ensure we provide this to the highest quality.
Our expertise and experience give you the sense of security that your facility will be kept safe.
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We provide fully managed service with friendly and fully trained staff but don’t just take our word for it, hear what some of our real-life customers are saying about us.
Ideal cleaning was already on with getting rid of the water for us. this was definitely above and beyond what they needed to do. They soon got rid of all of the water from the workshop doorways and mess room.
Saint Gobain PAM would like to say “Thank you” to Ideal Services Group and especially the industrial team for their professional approach and the services they provided us, after the flood that occurred on site. With this, the site kept running without any disruption or delays to our customers.
Last week Ideal carried out work that was above expectations with regards to someone on this site leaving a disgusting mess in the toilets, they shown my team the mess but without hesitation jumped in to get it all cleaned up.
You do not need to provide cleaning supplies or equipment. Our pricing includes the supply and maintenance of all the necessary; equipment, materials and chemicals required by the cleaning operatives to fully perform their duties. However, it does not include ‘Consumables’ – by which we mean things like Paper Towels, Liquid Soap, Toilet Rolls and Refuse Sacks. These are available from Ideal but are separate from the main contract price.
We can – but this would only be an ‘indicative quote’ or estimate and would be subject to an actual site survey by one of our Field Sales representatives. A full site survey is the best way to accurately quote for your cleaning needs and allows us the opportunity to discuss your requirements with you in detail.
