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Our Ethos

Our values, Our ethics, Our people.

We are a Family Business with over 77 years’ experience: Established in 1946, we remain a family-owned business today, with the fourth generation on board. We operate and conduct our business in an ethical and transparent way.

Managing services for and on behalf of clients: Ideal’s over-riding approach is to ensure we make every effort to manage the required services for and on behalf of its clients, providing value for money, added value and improved services. Ideals senior management are always actively involved in the set up and on-going development of the service. Our structured contract management and supervision, strong family values, well trained and motivated staff, quality goals and customer partnership approach have ensured that customer’s needs and expectations are exceeded.

A Focus on our People and individual performance: Ideal’s objective is to deliver a quality and constantly improving service and it achieves this by a strong focus on those people that will actually deliver the cleaning service to the client’s premises, the Cleaning Operatives. Ideal promotes the idea of the ‘ownership’ of individual roles and believes that everyone shares the responsibility to provide an excellent standard of service. We support our staff through the provision of training, information and clear and open lines of communication and by ensuring they have the right equipment and technical support to fulfil their roles.

Improving through feedback and communication

It’s crucial for us to listen to both our customers and our staff in order to continually improve our services. Through regular meetings with customers and our staff on all levels we have gained valuable feedback and ideas.

Over the years, we’ve received valuable feedback from our customers, who have expressed a desire for improved auditing tools. To address this, we’ve implemented a digital audit sheet, allowing for immediate access to copies and easy storage on their computers, complete with accompanying images.

Our staff and customers were also enquiring how we can minimise risks for lone working operatives. In response, we’ve developed a solution that includes SOS messages at the touch of a button, automatic alerts to management if an operative has not signed out at the expected time, this accompanied by our site specific risk assessment and training ensures their safety is prioritised.

Management have also requested better tools for monitoring staff attendance. To meet this need, we’ve introduced an app that has a time and attendance function, integrates digital audits, lone worker safety features, enabling senior managers to oversee multiple sites remotely.

We will continue to review our equipment, machinery and cleaning products to further enhance our operations and offerings. This will help us deliver the best possible service to our customers and support our employees.

Our aims is to continue to be a responsible business that meets the highest standards of ethics and professionalism.

  • Business Ethics: We always conduct business with integrity and respect to human rights.
  • Protecting the environment: We recognise the need to protect the natural environment. Keeping our environment clean and unpolluted is a benefit to all.
  • Protecting People: We ensure that the health and safety of the employees and others in the community are at the forefront of what we do and this is supported by our accreditation to ISO 45001.
  • Human Rights: We are dedicated to protecting human rights. We are a committed equal opportunity employer and will incorporate all fair labour practices. We ensure that we fully meet as a minimum the requirements of the National Living Wage.
  • By listening to our clients, we can learn and gain a better understanding how we might improve our service to suit their needs. This allows us to create strong relationships with current and future clients as well as build a resilient working community to support each other in whatever way possible.
  • We are committed to providing Social Value through the delivery of our service contracts and will work with like-minded client organisations to identify mutual objectives and support them in achieving these.

Social Value

Employability

Delivering a Nationwide service requires ready trained operatives across the UK. We prioritise value, at Ideal, not only for our clients but also for our employees as we understand that the success of one cannot be had without the other. By recruiting locally, we help bring value to communities and foster a workforce that is deeply connected to the areas they serve. This connection enhances the quality and relevance of our services, directly benefiting our clients through a more personalized and committed service.

Our employment strategy extends nationally, offering a wide range of opportunities from entry-level to senior management positions. This diversity ensures that our clients benefit from a rich pool of skills and perspectives. Additionally, we offer apprenticeship programs, in areas like accounting and Information Technology, which are tailored to meet the evolving needs of our industry, ensuring that our workforce is not only future-ready but also equipped to address our clients’ current challenges with innovative solutions.

We are continuously investing in the confidence and skillset of our employees through comprehensive training and hands-on experience. This ensures a service that is not only reliable but also improves with new technology and training as it becomes available. Keeping our clients informed about the progress and achievements of our team members builds a foundation of trust and shared success.

This dual focus on client and employee benefit underpins our service and company ethos, ensuring that we deliver not just solutions but also foster development which creates a positive impact that resonates beyond the immediate scope of our projects.

Our Employability Goals

To ensure we are doing the best by our employees we will also continue to offer:

  • Health insurance offered to all salary-based members of staff.
  • Remove barriers to work and pre-employment support to TUPE staff.
  • Encourage employees to take on new challenges and push themselves to develop their skills even further than they expected to reach.
  • Keep all employees safe using the framework we have in place. Certified under: ISO 45001

Environment

Our commitment to the environment and becoming  sustainable continues with the concrete steps we have taken over the past year. As we continue to move forward, our responsibility to sustainability and the well-being of our planet remains at the forefront of our organisational values and actions.

To reach our clients and our carbon emission goals we are making a concerted effort to minimise our footprint. Over 65% of our product range being judged as low impact on the environment. These products and our green initiative are actively implemented wherever possible or specifically requested by our customers. By working together, we are also helping our distributors reduce their carbon footprint and reducing plastic waste by sensible order management.

ISO 14001 Environmental Management is the accreditation we have achieved with the approach we take with environmental responsibility. We strive to ensure our waste is managed, reduced and controlled correctly, contributing to wider environmental conservation goals.

Our Environmental Goals

We will continue to aid our environmental sustainability by:

  • Using eco-friendly products on sites where possible or requested by the client.
  • Replacing fuel powered cars with EV vehicles by 2030.
  • Encourage staff to use public transport, cycle or walk to get to their place of work
  • Continue to utilise our Environmental Management framework (ISO 14001) to ensure our waste is reduced and controlled.

Wellbeing

We take great pleasure in sharing our commitment to adopting a supportive and inclusive work environment at Ideal Services Group. This last year has seen a significant increase in focus on the well-being and development of teams members making it a real priority. With additional resources put into training and team building which helps promote happier work environments across the country.

A joyful work environment is fundamental for the growth and productivity of our organisation and employees. We have implemented various initiatives to ensure that our workspace is one where every employee feels valued, heard and happy, promoting both personal and professional well-being. To further this, we have introduced a suggestion box onto the website giving employees a safe place to voice their opinion.

As a family company, we understand relationships transcend formal professional boundaries. We continue to build and maintain our ‘Ideal Family,’ ensuring that even those who have retired are not forgotten and still feel part of our community. We warmly invite former employees and business partners to various events to celebrate the contributions and memories shared from their time with the business.

Our Wellbeing Goals

We will continue to support our employees by:

  • Providing a happy work environment for all to enjoy
  • Resolving conflicts and problems employees experience in a timely manner
  • Encourage staff to participate in employee team-building exercises.
  • Continuing to build the ideal family to invite even those who are no longer part of the company to events as they may have left the company but still part of the wider Ideal family.

Community

Local community and charities that are close to our hearts benefit from activities that Ideal and members of the team carry out. It is part of our values to give back to the community, be that by attending charity events, donating equipment where charities need it and sponsoring good causes.

Nottingham University Hospitals Charity (NUH) have been our charity of the year for 2023 and 2024 and we have participated in some great events with them. Thanks to our committed staff and would like to thank all those who are part of the charity for all their hard work behind the scenes. To find out more about them, visit their website.

It has been a team effort and we would like to give with special thanks to our employees and partners whose hard work and dedication has meant that we have been able to raise over £7,000 for a range of charities over the last few years. We have also already started working towards next year’s target by re-joining the NUH Charity business club.

Visit them here

Partnerships

Over the past year, our Social Values Strategy has significantly enhanced our business partnership initiative. Our bespoke approach to partnerships has enabled us to create even stronger bonds with our customers, leading to exceptional working relationships. By partnering up with organisations that share our values and vision, we have worked towards making a meaningful impact on local communities. Thanks to this new initiative we have been able to work with some brilliant charities and organisations to bring stronger ties to the community.

Some organisations that we have worked with in delivering our values are:

Accreditations

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