Frequently asked Questions
Below are some of the most popular frequently asked questions that our sales ops receive on a daily basis, we hope this helps.
Q: Are you local?
A: We have branches all across the country, covering England and Wales. Click here to find out where our regional offices are based. We assure that every area is supervised and the location will not affect the service.
Q: What will happen to my staff if we change to you?
A: The best way for us to answer this question is by getting you to look at a previous blog post by us. All the relevant TUPE information may be found in blogs TUPE pt1 & pt2.
Q: What type of premises do Ideal clean?
A: We are a business-to-business provider with two divisions. Our Office and Commercial Cleaning division provides regular routine cleaning for; offices, retail, medical surgeries, showrooms, communal areas of social housing and more.
Our Specialised Industrial Division offer specialist cleaning in an industrial environment including: production lines and machinery; the removal of waste products using MOVAC Vacuum Tankers and the provision of Legionella Services (we are an LCA registered company). Above all, we are experienced and equipped to work at height and in enclosed spaces.
Q: Can you provide a quote over the phone or email?
A: We can – but this would only be an ‘indicative quote’ or estimate and would be subject to an actual site survey by one of our Field Sales Representatives. A full site survey is the best way to accurately quote for your cleaning needs and allows us the opportunity to discuss your requirements with you in detail.
Our 24/7 phone service means we are always on hand to help
Q: How can I trust that Ideal will provide a good, reliable service?
A: Established in 1946, we remain family-owned with four generations of experience and investment in the cleaning industry. Meanwhile, we operate and conduct our business in an ethical and transparent way. Ideal’s overarching approach ensures we make every effort to manage required services on behalf of our clients providing; cost-effective, added value and improved services.
Ideal’s senior management take an active role in the set-up and ongoing development of the service. In addition, we meet (and often exceed) our customer’s needs and expectations through; structured contract management and supervision, strong family values, well trained motivated staff, quality goals and customer partnership approach.
Don’t just take our word for it – Check out our Testimonials
