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Clinical/Healthcare Services

Experts in the Clinical Environment

We specialise in meeting the unique cleaning needs of healthcare facilities. Our services adhere strictly to the NHS “National Standards of Healthcare Cleanliness,” ensuring thorough cleaning across all clinical settings.  We offer support in implementing the correct cleaning procedures and supporting documentation to meet the required standards.

We will ensure that all areas receive a Functional Risk (FR) rating, determined in consultation with you, to meet the required standards. We provide comprehensive training and documentation to our cleaning staff, ensuring consistency in our high-quality service. Our documentation is meticulously maintained in our onsite Health and Safety Manual, which is also duplicated on our secure cloud-based system for easy access. This ensures that you have immediate access to all necessary records during audits by the CQC or an independent auditor.

Helping you achieve the Standards

Monthly internal audits, ideally conducted alongside a customer representative, align with NHS standards and utilising NHS audit sheets, this helps streamline the process of logging star-rated results, easing administrative burdens for your team.

For areas such as Operating Theaters and Treatment rooms rated FR1 or FR2, our cleaning staff undergo specialised training specific to cleaning these areas. All materials and overalls used to clean rooms rated FR1 or FR2 will be treated as clinical waste and will only ever be used within that individual room. We are committed to maintaining rigorous standards by ensuring that all operational staff have access to supporting documentation, which outlines the specific requirements for each area including cleaning methodology. Additionally, we will conduct efficacy audits regularly to confirm that these critical specifications are fully understood and adhered to by our team.

Our Specialised Services Department is equipped to conduct full clinical deep cleans in FR1 and FR2 areas as needed, assisting with quarterly and semi-annual tasks in these critical zones.

Currently, our services encompass cleaning for operating theatres, laboratories, GP surgeries, consultation facilities, waiting rooms, staff restrooms, locker-rooms, washrooms, offices, and accommodation spaces.

Making the Standards work for you

The National Standards apply to all healthcare settings – acute hospitals, mental health, community, primary care, dental care, ambulance trusts, GP surgeries and clinics and care homes regardless of how the cleaning is currently provided.

After we have collaboratively identified the FR ratings of your facility we will then produce a Cleaning Specification, this is vital for CQC (Care Quality Commission) Audits, with additional information about the service will be carried out on your behalf. This Specification will include:

    • Cleaning Elements – a categories list of each item and its required clean
    • Performance Parameters – The expected standard of performance
    • Cleaning Frequencies – How often each area is cleaned, broken down into FR categories.

 

Trusted, Nationwide

Our clientele, including some of the most renowned and respected companies in various sectors across the country, standing as a testament to the trust and reliability we’ve earnt over the years. Their stories of transformation and satisfaction reflect our unwavering dedication to excellence in every corner of the country.

 

Management and Support

A good management structure is very important to ensure that the service we deliver is to a high standard and supports our staff on every level. This allows our people to thieve in an environment where efficiency, quality, and innovation are not just delivered but exceed expectations.

At a glance

  • Cleaning Operatives: These individuals are the backbone of our service. They represent our company values on every site they work. We prioritise their training and provide clear guidance on their roles and responsibilities.
  • Onsite Supervisor: Working closely with our cleaning operatives, the onsite supervisor plays a vital role in ensuring smooth day to day operations. They provide direct support and guidance to the cleaning team, fostering a sense of belonging within our company.
  • Area Manager: Our dedicated area manager oversees multiple onsite teams. They are responsible for ensuring that all cleaning operatives are well-trained, equipped with the necessary materials, and following established routines and specifications. Regular face-to-face visits to the onsite staff help maintain a strong connection to our company, promoting job satisfaction and a motivated workforce. Our area managers will conduct monthly on-site audits to ensure that our customers’ expectations and satisfaction are being met.
  • Regional Manager: Our regional managers provide oversight and support to multiple areas within a specific region. They work closely with area managers to maintain consistently high service quality.
  • National Operations Manager: At a national level, our operations manager coordinates the efforts of all regions. Working closely with the Regional Managers they ensure a uniform approach to training, quality control, and customer satisfaction.
  • Directors: Our company’s leadership team provides strategic guidance and direction to our entire organisation. They set the vision, goals, and values that guide our operations. Our Directors actively support all levels of management and staff, reinforcing our commitment to a family-oriented atmosphere. They are approachable and available for discussions, idea-sharing, and providing support to our staff at every level, ensuring a strong connection with our company.

 

Digital log on and off

We use cutting-edge technology to enhance the service quality. Our cleaning staff and management utilise a dedicated app that uses location technology for accurate sign-ins and sign-outs at your site. This provides you with peace of mind, knowing our staff are on-site when they should be. Additionally, it serves as a safety tool, particularly for lone workers, as it triggers alerts to their line manager if they don’t sign out as expected.

For more detail on how we use technology to optimise your service, click here.

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Visits by management

The role of our Area Managers incorporates visiting your site monthly not only to visit our customers and conduct a full site audit but also to meet with the cleaning operative. We will physically be on site at least once per month to see the cleaner and will arrange more visits if this is required. These site visits are not only about monitoring performance but also about growing a strong connection between all staff members and the company. It’s a chance to chat face-to-face, go over any feedback from audits, talk about training needs and growth plans, and build strong relationships that keep our team happy and result in staff retention.

Annual Leave and Absence

Line managers will be notified of an unauthorised absence through our app. If our operative does not arrive at work the app will recognise there is a failure and send a message to the area manager and regional manager saving precious time on arranging a replacement.

The operatives annual leave and absences will be covered by a pool of local staff. Part of the area managers role is to ensure they have standby cleaning operatives ready to cover when needed, and to back this up we can call on our mobile cleaning teams.

Colour Coding and Infection Prevention

When cleaning multiple rooms and areas with different uses, cloths and equipment must be kept segregated to eliminate the chance of cross contamination. Colour Coding is the way that this is achieved. Mops, Mop Buckets, Micro-fibre Cloths and the protective gloves worn are all colour coded and only used in the corresponding areas.

The instructions as to the correct usage of Colour Coded Equipment is maintained in the site-specific Contract Control Manual for ease of reference and is displayed in all cleaning cupboards/stores on site.

The coding is as follows:

  • Red for Bathrooms, washrooms, showers, toilets, basins and bathroom floors
  • Yellow for Isolation Areas
  • Green for Catering departments, ward kitchen areas and patient food service at ward level
  • Blue for General Area including wards, departments, offices and basins in public areas

Why choose Ideal?

Quality Services

Quality service

Your satisfaction is our main goal. With regular audits, continuous training and expert equipment we can ensure we provide this to the highest quality.

Health

Peace of mind

Our expertise and experience give you the sense of security that your facility will be kept safe.

Fully Accredited

Fully Accredited

A fully certified provider to provide clients with the peace of mind they deserve when looking to us for a solution.

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Testimonials

We provide fully managed service with friendly and fully trained staff but don’t just take our word for it, hear what some of our real-life customers are saying about us.

  • You have a dedicated staff on your team, who arrives early to get organised. Who is a friendly worker, gets on well with all the team. they are always happy to help if needed elsewhere. They does the job of two people when staff are on sick.

  • The work you all did was outstanding and I recognise how hard you all worked to get the areas back up and running. Many thanks all, once again

FAQs

The National standards of healthcare cleanliness 2021 (the national standards) provide a common understanding of what it means to be a clean healthcare setting and give healthcare organisations in England a framework for detailing the required cleaning services and how ‘technical’ cleanliness and the efficacy of the cleaning process should be assessed. They replace the National specifications for cleanliness in the NHS 2007 (and amendments) published by the National Patient Safety Agency, and the Healthcare cleaning manual, revised by the Association of Healthcare Cleaning Professionals (AHCP) in 2013. Together with the Health and Social Care Act 2008 and associated regulations, these provide an assurance framework to support compliance with the core cleanliness standard and the code of practice. The cleaning methodologies referred to are provided for guidance only.

To learn more or read the Standards for yourself, visit here: (NSoHC21)

Established in 1946, we remain family-owned with four generations of experience and investment in the cleaning industry. We operate and conduct our business in an ethical and transparent way. Ideal’s overarching approach ensures we make every effort to manage required services on behalf of our clients providing; cost-effective, added value and improved services.

Ideal’s senior management take an active role in the set-up and ongoing development of the service. We meet (and often exceed) our customer’s needs and expectations through; structured contract management and supervision, strong family values, well trained motivated staff, quality goals and customer partnership approach.

Don’t just take our word for it – Check out our Case Studies to find out more

Accreditations

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